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Hello Mr/ Mrs Jones, this is <Your Agent Name> calling on behalf of XYZ Banking institution. We are talking with customers about their impression of the service they recently received. I have a few questions that will only take 3 to 4 minutes and relate strictly to the quality of service you received.
Using a scale of 0 to 10, where 0 is very unlikely and 10 is very likely; based on the service you received, how likely are you to recommend a friend or family member to XYZ institution?
Overall, on a scale of 1 to 5 where 1 is Very Dissatisfied and 5 is Very Satisfied, how satisfied were you with the service you received at the Northwest branch on this visit?
On a scale of 1 to 5, where 1 is very difficult and 5 is very easy, based on the service you received, how easy was it to conduct your transaction with XYZ institution?