MMV Manual Questionnaire
To submit your bookings for commission payment, you MUST: (Select The Correct Answer)
Enter the booking into ClientEase, via the online website, within 48 hours of depositing the booking
Email administration a copy of the reservation for them to enter
Enter the booking into ClientEase whenever you have time
Commissions are paid by MMV to the Independent Contractor: (Select The Correct Answer)
The beginning of each month (by the 15th), for all COMPLETED client travel, that MMV has received commission payment from the supplier on.
As soon as the client travels.
As soon as the booking is entered into ClientEase.
As soon as MMV receives the payment - regardless of client travel dates.
If you fail to enter your bookings into ClientEase, by the date commission is received by MMV, and we are unable to apply it, what happens? (Please select all that apply)
The commission goes into Unclaimed/Delayed Entry
You are charged a 5%, with a minimum of $15, fee of that commission amount for delayed entry
You forfeit the commission if you don't research and claim within 6 months of client travel dates
TRUE OR FALSE? Commission levels are reviewed each year. Your level will be determined by the amount of commission you were paid in that calendar year. This would include payroll deposits made January - December.
Payment / Quote / Transfer - We have these options on our agency website. What statements are true?
You must email email@example.com to have your name added to these forms if you want to direct your clients to utilize them.
Payments - No payments are made when the form is submitted. You must take the information in the authorization, and apply the payment directly to the appropriate supplier.
Transfers - The form relays the transfer request and authorization to you. You must then fill out and submit the appropriate form, or check with the supplier as to what is needed to complete the transfer request.
When the client submits the form, a payment is made to the supplier at that time, and no action is required on your part.
When a client requests a transfer, no action is required, as it is done automatically.
If a client asks you for assistance on a destination you are not familiar with, how would you handle it? (Select All That Apply)
Research the destination online, and read reviews to gain an understanding of where they are wanting to travel
Research directly with various suppliers and call in to get more information as needed
Refer the client to another MMV agent if you feel it is outside of your comfort zone
Tell the client you don't handle that destination/type of travel
TRUE OR FALSE: A client wants to book air only. You are only permitted to book air, separate from a package, by adding on $25 PER PERSON for Domestic, and $50 PER PERSON for international
You are busy, and a client contacts you regarding a booking you made for them. You feel you have already answered their questions, and don't feel like dealing with them anymore. What is the appropriate action?
Ignore their phone calls and emails
Call or email them whenever you feel up to it
Tell them to contact the administration of MMV to handle it
None of the above - You are responsible for their booking, and would address each and every concern to their satisfaction
As an agent with MMV, you must create and use a business email address. What must be included on all emails you send out?
Your first and last name
Magical Moments Vacations
Your email address
Your phone number
All of the above
When are you eligible to apply for an IATA and/or CLIA card?
After one year
After you've been paid $5,000 for a calendar year (per your 1099), OR in the previous 12 months time frame.
What factors influenced your decision in applying with Magical Moments Vacations in particular?
How many years do you see yourself working with Magical Moments Vacations? What are your future goals?