988 in CT: How 988 and 911 can work together to support those in need
Thursday, September 29, 2022
12:00-2:00 PM via Zoom
Carey Thompson, Division of Statewide Emergency Telecommunications (DSET), Department of Emergency Services and Public Protection
Wendy E. Caruso, Senior Director, 2-1-1 Contact Center Operations, United Way of Connecticut
Andrea Iger Duarte, MSW, MPH, LCSW, Behavioral Health Program Manager (988 Grant Project Director)
CT Department of Mental Health and Addiction Services, Prevention & Health Promotion Division, Office of the Commissioner
July 16, 2022 marked the onset of a developing resource for the United States that will transform response to behavioral health crises. The National Suicide Prevention Lifeline (1-800-273-TALK(8255)) is now the 988 Suicide & Crisis Lifeline, the direct three-digit call, text and chat service that will help millions of Americans of all ages access support and services when experiencing any emotional and mental health crisis, not only thoughts of suicide. This 988 service will help end stigma toward those seeking or accessing mental healthcare, and will ensure that someone experiencing an emotional or mental health crisis has someone to talk to, someone to respond, and somewhere to go. In time, 988 will also reduce the use of law enforcement and other safety resources for these types of crises, and reduce healthcare spending with more cost-effective early intervention. This presentation will provide an overview of the US and state’s 988 planning and implement efforts, and attendees will learn what 988 services are available in CT and how they connect to the national level; how the state’s contact center responds to 988 calls and determines imminent risk; 988 planning and recommendations for Public Safety Answering Point and First Responders; and available resources to support responses.