Customer Information

Company Name: *

Today's date

Who is your TM?: *

Your Name *

Your Email Address: *

Person You Want Us To Contact
At Your Company Regarding This Issue: * 🛈

Phone # of Person at your Company
You Would Like Us To Contact About
This Issue: * 🛈

Email Address of Person at your Company
You Would Like Us To Contact About This Issue: * 🛈

Was this equipment purchased from Johnstone Supply? *

Yes

Equipment Brand: *

Have you previously contacted us regarding this issue?: *

Yes - Johnstone

Yes - Factory

Yes - Both Johnstone & Factory

What is your Factory Case #:

Bosch Technical Support Line 800-283-3787

Once prompted, select “2” then “4”

Coleman Dealers Technical Support Line 855-567-2653

Monday – Friday 5am - 4pm Pacific Time

Daikin Technical Support Center 855-324-5461

Monday – Friday 7am – 5pm Pacific Time

Ecoer Technical Support Hotline 855-598-4093

Monday – Friday 5:30am – 2:30pm Pacific Time

Fujitsu Technical Support Line 866-952-8324

Monday – Friday 5am -5pm Pacific Time

Goodman Support Line 888-593-9988

Monday – Friday 5am -5pm Pacific Time

Hisense Technical Support Line 844-767-4011

Monday – Sunday 24/7

Hitachi Technical Support Line 844-873-4445

Monday – Friday 5am - 4pm Pacific Time

Which TSA did you speak with regarding this issue?:

Other: 🛈

Homeowner / Site Information

Homeowner / Site Name *

Homeowner / Site Address: *

On-Site Technician Contact Information

On-Site Technician Name: *

On-Site Technician Phone #: *

On-Site Technician's Email: *

Equipment Information

Equipment Brand: *

Equipment Type: *

Outdoor Model #: *

Outdoor Model Serial#: *

Indoor Model #:

Indoor Model Serial #:

If More Than One Unit, Please List Them Here:

Original Install Date: * +

Are You The Original
Installing Contractor?: *

Upload Files: 🛈

If you are not the installing contractor, we are limited in our ability to support you. Per our company policy, we are limited to phone, text, or email support for systems that were not installed by the requesting customer.

Detailed Description: * 🛈