COMPLAINTS AND GRIEVANCE FORM
This form is used to lodge an official complaint or grievance to AC.
 
AC is committed to providing effective complaint and grievances management systems which prioritises the welfare of those involved.
 
For information regarding AC's Complaints and Grievance processes, please see our online Policies and Procedures Manual (PPM): Complaint & Grievance Resolution Policy.
 
We ask that before lodging a formal complaint the matter is addressed with the relevant AC staff member to make sure that the matter did not arise from a lack of, or unclear communication or a clerical error.
 
PLEASE NOTE THAT:
You need to include a copy of supporting documentation to provide evidence in support of your complaint or grievance.
For example, this might be a medical certificate or letter from a medical practitioner in the case of illness, email correspondence, diary record of events, or graded assessment, etc., so that the college can accurately assess your circumstances.
 
You may be accompanied and assisted by a support person at any relevant meetings.
 
Your enrolment during complaints and grievance process is ongoing.
I am a: *


Have you already discussed the problem with the other person/s involved to seek a resolution informally? *
If no, please DO NOT continue filling out this form. Please address your matter with the person/s involved directly. Only when you don't receive a satisfactory resolution, continue with this form.



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